The Decision to go with Chart Talk
Drs. Ben and Amy Breidenbach have three clinics around Lacrosse, WI.
Dr. Amy primarily works out of their Onalaska office while Dr. Ben and Dr. Mitch Anderson work about ten miles away in Lacrosse. In April Dr. Ben contacted Mighty Oak to see what the Chart Talk package could offer their practice and to schedule a demonstration in their office.
Shortly after that our technician from Mighty Oak had a meeting with the Breidenbachs to demonstrate the intuitive interface of Chart Talk as well as the amazing speed and accuracy of Dragon Medical working with Chart Talk. After Dr. Ben trained his voice in just five minutes, Chart Talk's accuracy was spot-on.
Drs. Ben and Amy then spent the next four months reviewing other software packages for their patient health records. The final factors that brought them to Chart Talk over the other electronic record systems were:
- The versatility that speech recognition software gives the doctor over check box or scanning systems.
- The intuitive interface that Chart Talk creates for end users.
- The excellent support provided by Mighty Oak.
System Design
Because Drs. Breidenbach were adamant about having all three clinics using the same data, this is one of Mighty Oak's most interesting and challenging installations. A Virtual Private Network (VPN) was set up with the support of the Breidenbachs' IT staff. Before any of the doctors saw the computers, the staff at Mighty Oak worked with the Breidenbachs' staff to set up and configure all of the software, the interface with the Eclipse billing software, and get everything ready for our technician to come in and train Drs. Ben, Amy, and Mitch.
The Installation
The installation went off without a hitch. Mighty Oak came in on Sunday morning. The Breidenbachs had purchased four touch screen computers, Geek Tables with motor-controlled height adjustment, and Phillips Speech Microphones. All three doctors were trained quickly and brought through the basics of using Chart Talk and Dragon Medical with excellent results.
The preliminary work and forethought put into the system design allowed our technician to walk into the Onalaska clinic, power up the system, and start training the Breidenbach doctors immediately. All three doctors were trained quickly and brought through the basics of using Chart Talk and Dragon Medical with excellent results. The rest of the time was spent driving from office to office setting up printers and scanners and taking care of other minor details so the doctors would be ready for Monday morning and business as usual. The highlight of the training came when an x-ray was scanned into a patient record at one office, and it was immediately available at all the other offices. The doctors were impressed.
All the doctors are currently dictating their patient records. Using macros and dictation they are able to generate very thorough documentation in a fraction of the time it takes with other systems.
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